Please contact our billing department at 585-225-2008
Proof of insurance, photo ID, and any applicable payment will be asked for upon arrival. Please have them available.
Without proof of insurance, or if we do not accept your insurance, we will charge an at time of service fee and we may bill your visit out-of-network. This could entail additional financial responsibility on your part. Please contact your insurance carrier to determine your out-of-network options.
If you have a plan with a co-pay, deductible, or co-insurance, they are expected to be paid at the time of service. The amount due will depend on your specific insurance plan. Past due balances, and any other fees for service are expected to be paid at the time of service. If certain services are not covered by your insurance, they will be billed to the patient later.
The adult accompanying a minor is responsible for any fees incurred during a patient's visit.
Patient visits are billed by level depending on the severity of the patient complaint and whether they have been seen before. A level 3 represents a low-acuity concern, a level 4 represents a higher acuity, and a level 5 represents the highest acuity complaint. These codes are determined by medical insurance guidelines and followed by all urgent cares.
Further codes for testing and extra procedures done during the visit may also be billed.
Note: Fees collected at time of service may not constitute payment in full. Patients may be billed further. Any overpayment for high-deductible and co-insurance will likewise be refunded.